ABOUT
Experienced technical writer and instructional designer. Strategic thinker with an extensive tech and development background, and a passion for creating highly effective content and highly positive user outcomes.
EDUCATION
UC Berkeley
B.S. Chemistry, graduated With Honors
Cal State Fullerton
M.S. Instructional Design & Technology
UCLA Extension
User Experience (UX) Certificate Program, 25 units
KEY SKILLS
- General: Tech writing, UX/UI content, API docs, Instructional design, Project management
- Web Development: HTML5, CSS, Javascript, XML/XSLT, C++, Perl, Python
- Programs and Tools: Photoshop, Illustrator, GitHub, Paligo, Pandoc, Pendo, Axure, Figma
- Systems and Hosting: Linux, Apache, NGINX, MySQL, Cisco networks, AWS cloud
- Travel Tech: GDS (Sabre, Amadeus, Travelport), DCS (Altéa)
- Certifications: Linux LPIC-1, Cisco CCDA/CCNA/CCNP, Google Analytics
EXPERIENCE
Mar 2022 - Present | Senior UX Content & Technical Writer @ DigiCert, Inc.
Head writer for flagship digital trust product, responsible for online documentation, API documentation, UI microcopy, and release notes. Manage GitHub-based publishing and create custom workflows and Python scripts to enable dynamic content delivery features. Lead role in migrating all existing documentation to a new XML-based CMS system, wrote JS and CSS to get the new site production ready, and devised a new HTML5-based framework for adding integrated help content within the product UI.
Mar 2017 - Mar 2022 | Senior Technical Writer & Instructional Designer @ VIASINC
Designed, wrote, and coded web-based training for academic and corporate clients including professional development courses delivered in partnership with IATA, the trade association of the world's largest airlines. Developed interactive practice and assessment tools using HTML5/CSS plus Javascript. Wrote website copy and online documentation for marketing purposes and to support existing customers.
Aug 2012 - Mar 2017 | Contract Technical Writer & Instructional Designer @ American Express Global Busines Travel
Authored and oversaw development of online courses for internal training of both proprietary sales tools and global reservations systems at this large corporate travel agency with over 18,000 employees. Worked closely with Learning and Performance team to design and write new training for LMS delivery including customized pre-assessment based lesson plans and adaptive market-specific content.
Oct 2004 - Mar 2017 | Network & Systems Analyst @ part-time freelancer
Designed, deployed and managed cloud-based web hosting environments for corporate clients including Sony Mobile (tie-in for Superbowl commercial), Tabasco, and Panera Bread. Provided general Linux server and Cisco network support for clients including Red Hour Films, Tri-Modal, Giumarra, and the Los Angeles Chamber of Commerce.
Aug 2001 - Aug 2012 | Technical Writer & Software Engineer @ VIASINC
Wrote and programmed simulation-based training for the tech industry including courses in Linux, Cisco Networking, Telecom, and Cybersecurity used in academic settings. Wrote custom web-based
lessons for internal sales and IT tools used by corporate clients including American Express.
Feb 1999 - Aug 2001 | Lead Network Engineer @ Organic, Inc.
Leader of corporate network operations team for this digital marketing agency with over 400 employees. Monitored network operations and security, and designed and built out new Cisco-based networks at San Francisco corporate HQ as well as NYC, Toronto, Detroit, and Singapore branch offices.
MORE
PDF resume, portfolio, and references available upon request.